HARNESS THE POWER OF CUSTOMER FEEDBACK
Customer feedback isn’t all that matters. Company reviews by employees are equally-important for your bottom line. Employee reviews affect which talent is eager to work with your company, how potential customers view your practices and your overall online reputation.
The Reputation Sciences review management solution uses one of the most flexible and effective review acquisition systems available. It’s designed to fit any size business, so you can easily collect and leverage customer feedback.Easily Collect Customer Feedback Through Automated Processes
Our system helps you collect customer feedback and get a second chance with your reviewers. It allows you to proactively funnel reviews and manage them from one portal, so you don’t have to keep track of numerous company review sites across multiple platforms.
Some of the most popular featured benefits of our automated process include…
- Text, MMS and email drip campaign design and execution.
- Custom printed cards with drop-shipping.
- Localized, custom campaigns at any scale.
- Easy-to-use API for trigger, campaigns scheduling, contact uploading and more.
IDENTIFY UNHAPPY CUSTOMERS AND GET A SECOND CHANCE
Every business deals with its share of unhappy customers regardless of customer care practices. It’s an inevitable problem that will impact your business whether you like it or not. The good news is that, with our review management software, you can identify disgruntled customers and win a second chance before they start damaging your reputation online. Our simple software will help you…
- Connect with unhappy customers and solve their problems proactively.
- Connect with happy customers and encourage them to share their positive experiences on platforms that benefit your business.
- Gain the intel and grace period necessary to fix negative customer experiences in a timely manner.
STREAM ONLY YOUR BEST CUSTOMER FEEDBACK
By collecting all of your reviews in one place with our signature software, we give you a unique opportunity to stream only your best customer feedback. This means more power to shape your brand and guide the conversation online. You’ll be able to look at all of your reviews and choose which ones you’d like to share on your website with a quick, easily-embedded code.
Our platform will let you…
- Control the customer feedback on your website by easily selecting whether to show, hide or edit review snippets.
- Show off the best, most recent reviews to your potential customers to increase conversions and bolster your online reputation.
- Easily integrate our WordPress, Drupal or Joomla plugins with schema markup for a seamless user experience.
The importance of Collecting Reviews
Online reviews and review sites are dominant factors in how consumers make purchasing decisions. By collecting and managing your company’s online reviews, you’re better able to steer the online conversation, and to mitigate the impact of negative reviews on your business and your bottom line.
- Collecting reviews can lead to a 4% increase in lead conversions.
- 90% of customers read reviews and trust recommendations above all paid advertisements.
- Customers are likely to spend 31% more on a company that has excellent reviews.
- 50% of consumers who conducted a local search on their smartphone visited a store within a day. 34% who searched on a computer or tablet did the same.
- 18% of local searches on smartphones lead to purchases within a day vs. 7% of non-local searches.
PROVEN METHODS TO INCREASE CUSTOMER FEEDBACK
Review Analysis & Monitoring
- Our Review Management solution is a powerful way to harness the true potential of your online brand.
- View, respond to and share reviews from one centralized location.
Remove Negative Reviews
- We develop and customize a strategy that removes false and derogatory online reviews quickly and effectively.
- Safeguard your brand for years to come.
Peak Portal – Review Dashboard
- Our Peak Portal streamlines the Review Management Process.
- We provide a central portal from which to see and evaluate all reviews.
- Our Portal delivers an all-encompassing view of every review relevant to your business, putting all information at your fingertips.
Identify Unhappy Customers
- Our proprietary technology puts you in direct contact with dissatisfied customers before they have the opportunity to post negative reviews.
Generate Customer Feedback
- We provide you a multi-layered approach for increasing positive customer reviews, including with such integral tools as:
Email drip | Text/SMS | Print material
- You are also provided a powerful method for incentivizing promotional offers.
- Specific reviews are funneled across multiple platforms. Positive reviews are professionally displayed across a variety of Social Media sites.
- Easily stream reviews to your website, allowing you to put positive reviews in front of customers.
HOW COLLECTING CUSTOMER FEEDBACK IMPACTS REVENUE
Did you know that 90% of your consumers read customer feedback before making a purchase? Customers are using online reviews more than ever to decide where they want to spend their money. In today’s landscape, 85% of consumers consider online customer feedback as trustworthy as an in-person recommendation, and 84% of them have trouble spotting fake reviews.
Negative customer feedback and other online articles can also cost you 10% more per hire, hitting your bottom line from unexpected angles.
The internet has produced countless review sites and apps that allow consumers and employees to rate your business for the world to see. The problem comes in finding every site, focusing on the platforms with the largest audiences and keeping an active appearance online. We designed our technology to bring it all together in a simple platform that saves you time and reduces the stress of business management.
Reputation Sciences also makes it easy to see which pages your business has claimed, which pages still need your attention and if you have any problems that need to be resolved.
Top Company Review Sites We Work With
- Get Your Guide
- Guides for Brides
- True Local
- Word of Mouth
- Google Play
If you don’t see what you need here, let us know! We’re always happy to integrate new sites in our network to ensure customer satisfaction.
7100 E Belleview Ave
Greenwood Village, CO 80111