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Jeremy North opened Fantastically Fresh in 2010. From the very beginning, the restaurant got great reviews: diners raved about it on social media, and the local TV station’s Secret Gourmet gave it five stars. Almost every day, reservations were booked solid and customers were lined up waiting for tables.  Fantastically Fresh was the talk of the town; its reputation could not have been better. Then something went...

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Negative online reviews are like a punch in the gut. That’s what Yelp says, and they should know: the online customer review website has published more than a few bad business reviews. Negative reviews are more than just gut-punch: your bottom line can take a hit, too. As many as four out of five potential customers are probably going to consider other options, if they...

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